Shipping Policy

We strive to ensure a smooth and reliable shipping experience for all our customers. Please take a moment to review our shipping policy below for clarity and transparency:

1. Ready-to-Ship Orders:

  • All ready-to-ship orders will be dispatched via our trusted shipping partners, typically USPS or UPS.
  • Anticipate a delivery window of 4-9 business days from the date of purchase for ready-to-ship items.
  • Please be aware that delivery times may vary depending on your location and any unforeseen circumstances impacting shipping carriers.

2. Pre-Orders:

  • For pre-ordered items, please allow a processing time of 3-7 weeks before shipment begins.
  • Your patience is greatly appreciated as we diligently work to ensure timely delivery once pre-ordered items become available.

3. Order Processing:

  • Processing and packaging of ready-to-ship orders will occur on the subsequent business day or two following order confirmation.
  • Orders are not processed or shipped during weekends or public holidays.

4. Shipping Costs:

  • Shipping charges are computed at checkout based on your order total and the selected shipping method.
  • Keep an eye out for occasional free shipping promotions announced on our website.

5. Tracking Details:

  • Upon shipment, a confirmation email will be sent to you containing tracking information.
  • Utilize the provided tracking number to monitor the status and progress of your delivery.

6. Holiday Delays :

  • None of these time frames are taking holiday delays into account.

7. Address Accuracy:

  • Customers are responsible for furnishing accurate and complete shipping information during order placement.
  • Nebulic will not be held liable for any delays or complications resulting from incorrect or incomplete shipping details.

Please note that any incidents occurring post-handover to our shipping partners, such as USPS or UPS, fall outside our responsibility and are ineligible for refunds.

(if package is lost, seized by customs, or damaged in any reason where we are not in control we can only provide a refund with store credit)